Privacy Policy

Last updated: 13 September 2026

1. Who We Are

Quick Call Dave Ltd ("QCD", "we", "our", "us") provides managed IT services, technical support, cybersecurity, cloud services, Microsoft 365 consultancy, infrastructure management and related professional services.

For the purposes of UK data protection law, Quick Call Dave Ltd is the Data Controller for information collected through this website and in the course of providing our services.

Contact Details

Quick Call Dave Ltd

175 Clevedon Road

Tickenham

BS21 6RG

2. Information We Collect

We may collect and process the following information:

Information You Provide Name Company name Job title Email address Telephone number Postal address Enquiry details Support requests Information provided via forms, telephone calls, emails, meetings or support tickets

Technical Information When you visit our website we may collect: IP address Browser type and version Device information Operating system Website usage information Security logs

Client Service Information Where we provide IT support services, we may process information required to deliver those services, including: User account information Microsoft 365 administration data Device inventory information Security event information Backup information Support ticket information.

3. Why We Use Your Information

We use personal information to: Respond to enquiries Provide IT support services Manage service agreements Deliver projects and consultancy Monitor and secure systems Process invoices and payments Maintain client records Improve our services Meet legal and regulatory obligations Detect, prevent and investigate security incidents.

4. Legal Basis for Processing

We process personal information under one or more of the following legal bases: ### Contract Where processing is necessary to provide services requested by you or your organisation.

Legitimate Interests To operate our business, maintain client relationships, improve our services, secure systems and protect against fraud or cyber threats.

Legal Obligations Where we must retain or disclose information to comply with legal or regulatory requirements. ### Consent Where consent is required, such as for certain marketing communications.

5. Marketing Communications We may occasionally send information about our services, cybersecurity advice, service updates or business-related communications. You may opt out of marketing communications at any time by: Clicking the unsubscribe link in emails Contacting us directly We will not sell your personal information to third parties.

6. Sharing Information We may share information with trusted suppliers and service providers where necessary to provide our services. This may include: Microsoft Amazon Web Services (AWS) Malwarebytes / ThreatDown Backup providers Email service providers Accountants Payment processors Professional advisers We require our suppliers to maintain appropriate security measures and data protection standards.

7. International Transfers Certain services used by QCD may store or process information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate measures to ensure information remains protected in accordance with applicable data protection laws. (https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/), (https://www.gov.uk/data-protection)

8. Data Retention We keep information only for as long as necessary to: Provide services Meet contractual requirements Comply with legal obligations Resolve disputes Maintain business records Retention periods vary depending on the type of information involved.

9. Security We take information security seriously and implement appropriate technical and organisational measures, including: Access controls Multi-factor authentication Encryption where appropriate Security monitoring Backup procedures Staff training No online service can guarantee absolute security, but we work continuously to protect the information we hold.

10. Your Rights Under UK data protection law, you may have the right to: Access your personal data Correct inaccurate information Request deletion of information Restrict processing Object to processing Request transfer of information Withdraw consent where processing relies on consent To exercise these rights, please contact us using the details above.

11. Cookies Our website may use cookies and similar technologies to: Ensure the website functions correctly Improve website performance Understand how visitors use the site Where required, we will request consent before placing non-essential cookies on your device.

12. Complaints If you are unhappy with how we handle your information, please contact us first and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

13. Changes to this Policy We may update this Privacy Policy periodically. The latest version will always be published on this website.